Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions, including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills.2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, e...