* The Field Service Lightning Technical Lead/ Senior Developer should be able to help drive the FSL implementation being done by our client.
* He/she should help build solutions on Salesforce that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible.
* He/she should have excellent understanding of Salesforce platform configuration and development.
* He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders.
The Role
* Provide technical leadership and guidance for FSL implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development
* Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to junior developers
* Provide the necessary guidance to estimate user stories
Your responsibilities:
* Clarify any ambiguity with the user story requirements and baseline the estimation
* Provide technical leadership, guidance and co-ordination for development, integration, data management, and application testing.
* Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
* Working with customers to analyze and resolve Salesforce and FSL product related issues/requirements
* Participate in the full software development life cycle from technical design to development, testing and deployment
* Design and develop solutions that best leverage the Salesforce FSL features to support critical business functions and meet project objectives, business requirements and customer goals
* Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
* Develop, test, and document custom development, integrations, and data migration elements of FSL implementation.
Your Profile
* Excellent understanding of Field service business – Workforce Management, Asset Service Management, Warranty & Service Contract Management -
* Salesforce Platform Architecture expertise
* Excellent knowledge of Salesforce FSL Configuration & Customization
* Strong SFDC Development Experience
* Integration skills
* 10+ years IT/FSM/SFDC experience preferable
Desirable skills/knowledge/experience:
* Able to guide & help the team for successful delivery of FSL engagements
* Experience working in a Global delivery environment, preferably in client facing roles and representing remotely located teams
* Problem solver able to think outside the box to new and repeat problem situations
* Good decision making– able to process available information and make the right decisions objectively