The Role
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Completing the full renewal journey for the customer, you will be responsible for dealing with a range of retail clients, from initial renewal contract through to sending new documents.
It is vitally important that you have at least 1 years experience as a broker, dealing with property owners and/or home insurance.
Responsibilities & Duties:
* To process renewal instructions compliantly and efficiently
* To ensure that all communications with clients are accurately recorded as per the firm’s procedures manual
* To chase renewal instructions from clients and brokers in order to complete the renewal process
* To utilise markets established since the last renewal or inception which may be better suited to the client’s requirements or which may offer preferential terms
* To develop ongoing, mutually beneficial relationships with brokers, clients, introducers and insurers
* Negotiate terms with insurers in the best interest of the insured
* Adhere to all company policies as detailed in the company handbook
* Embrace and use Broker Assess for all CPD, ensuring you meet minimum standards as laid out by the firm
* Respond in a timely manner to all client queries and ensure that communications with the customer and/or insurers, or other relevant business contacts are recorded and uploaded on to the firms back office recording system
Skills Required:
* Ability to prioritise and organise own workload to ensure that deadlines are adhered to
* Ability to construct effective written communications, including letters, emails and reports
* Ability to liaise confidently and effectively via the telephone, in writing and face to face
* Able to manage time effectively
* Knowledge and understanding of a wide range of insurance contracts including current market conditions
* Knowledge and understanding of FCA rules guidelines as well as GDPR & IDD
* Knowledge and understanding of the firms IT system and use of its computer quotation engines
* Willingness to continue to learn and develop
* To always be open and cooperative with the FCA, the PRA, and any other regulators including compliance teams for e.g.
* To observe the correct standards of market conduct