Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.
About the Role
As our Wholesale & Metering Administrator, you will improve our customers’ meter reading and wholesale experience. Reporting into the Wholesale and Metering Team Leader, you will ensure our systems are up to date and provide feedback and resolution to our customers.
Responsibilities
* Obtain wholesale feedback, ensuring updates to our systems are completed and providing feedback and resolution to our customers.
* Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately.
* Maximise the number of meter reads received through planning, analysis and reporting.
* Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected.
* Resolve any issues that may arise from incorrect meter readings in a timely and effective manner and liaise with meter read contractors, the billing team and other internal stakeholders to resolve meter reading queries.
What We’re Looking For
* Educated to GCSE grade A‑C or equivalent in English and Maths.
* Experience in a Billing or Customer Contact setting.
* Experience in using Microsoft Excel.
* Clear and concise communicator.
* Customer Awareness including geographical appreciation.
What’s in It for You
We know that the support and commitment of our staff is key to our success, so you will receive the opportunity for ongoing development and training for a long‑term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
* Generous holiday allowance plus bank holidays.
* A discretionary Bonus.
* Competitive Contributory Pension.
* Share‑save Scheme.
* Various health benefits.
* Wellbeing support programmes.
* A range of Group Discounts.
* Cycle to Work Scheme.
* Financial support services.
* And plenty more!
Additional Information
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Closing Date
Tuesday 17th December 2025
#J-18808-Ljbffr