Servicenow Test Analyst - £300/£350 per day Outside IR35 - 6 month initial contract - Fully remote Sanderson is currently partnered with a business who require a ServiceNow Test Analyst who is responsible for ensuring the quality, functionality, and performance of all solutions deployed on the ServiceNow platform. This role involves end-to-end testing across various ServiceNow modules, leveraging a combination of manual and automated testing techniques. The analyst will work closely with developers, business analysts, and product owners in an Agile environment to deliver a reliable and high-quality user experience. Test Planning & Design Collaborate with Business Analysts and Product Owners to analyse requirements, user stories, and technical specifications. Define the test scope, objectives, and acceptance criteria for ServiceNow configurations, customisations, and integrations. Develop comprehensive test strategies, detailed test plans, test cases, and test scripts (both manual and automated) covering functional and non-functional requirements. Test Execution & Management Execute various types of testing, including Functional, System Integration, Regression, UAT support, Performance, and Security testing. Focus testing efforts on custom workflows, integrations, and critical business processes within the ServiceNow instance. Develop, maintain, and execute automated test scripts primarily using the ServiceNow Automated Test Framework (ATF). Manage the defect lifecycle-identify, document, track, and re-test defects using tools like Jira, Azure DevOps, or similar. Support the User Acceptance Testing (UAT) phase by coordinating with business stakeholders and providing defect clarification. Quality Assurance & Reporting Maintain accurate and detailed test documentation, including test results, test reports, and traceability matrices. Provide regular and clear status updates on test progress, defect trends, and overall quality metrics to the project team and stakeholders. Contribute to the continuous improvement of testing processes, methodologies, and the test automation framework. Technical Expertise 2 years of hands-on experience in software testing, with at least 1 year specifically focused on the ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF). Solid understanding of key ServiceNow modules such as IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), or IT Operations Management (ITOM). Proficiency in test management and defect tracking tools (e.g., JIRA, Confluence, TestRail, HP ALM ). Familiarity with test automation tools beyond ATF (e.g., Selenium, Cypress) for cross-platform or integration testing is a plus. Basic understanding of ServiceNow scripting (JavaScript, Glide API) to effectively debug and analyse issues. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.