Job Description
Service details:
1. NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
2. The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
3. Our core function is to verify and resolve grant applications against set criteria
4. We help customers over the phone, online and by email.
The Role:
5. Leadership approach that can nurture effective working relationships with teammates
6. Supporting the DAF Service Manager in: -
7. Improving performance of advisors.
8. Identify and escalate gaps in business processes.
9. Identify critical actions to ensure stretched goals are achieved by advisors.
10. Monitoring daily / weekly / monthly / annual team performance.
11. Identify individual performance opportunities for improvement.
Candidate Attributes
12. Support the DAF Service Manager in updating NEC and partner systems with appropriate recoding of performance metrics
13. Implement operational processes by conducting a 'trial and improvement' approach to instigate further.
14. Maintain a high level of communication with team members and DAF Service Manager.
15. Aid and support in cross functional projects as business needs change.
16. Promote a healthy and inclusive working environment.
Qualifications
Learning and Development:
17. The successful candidate will be required to enroll and complete a Management and Development Qualification, overseen by NEC. In addition to this, they will also complete the Insights Profile Course.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
18. Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
19. 25 days paid holiday with the option to buy/sell (FTE)
20. 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
21. A Group Pension Plan with fantastic employer contributions up to a maximum of
22. A selection of flexible benefits to suit your individual needs
23. All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.