Job Description
Overview:
To provide pre & post sales technical support to customers on decontamination products. Responsible for the installation, commissioning, troubleshooting, maintenance (including preventative), inspection testing and validation.
Job Responsibilities:
The role holder will be expected to be responsible for the following:
1. Good communication is essential with our customer base to ensure user training is appropriately delivered for all products and all documents /completed as required by the Business.
2. The responsibility of the Decontamination Engineer is to provide an efficient service to customers on all decontamination products and services and to resolve technical faults/issues in a timely manner, liaising with customers and support staff as required.
3. Field Service - Installing, maintaining and diagnosing of equipment faults, using a tablet device and laptop provided for completion of job sheets and part numbers as required. Maintaining car kits provided in an orderly manner and carrying out stock takes as required by Inventory Management during each business year.
4. Comply with all Company policies, procedures and objectives and perform other reasonable tasks outside of normal responsibilities.
5. To leave the working site clean and tidy wherever possible.
6. To behave as a good ...