Job Description:
Supplier Relationship Manager
Hybrid working with up to 4 days per week working from home
Salford Quays, Manchester or Kirkstall Forge, Leeds
Permanent
Salary £52K - £65K per annum
Fantastic benefits including 10% Management Bonus Scheme
Full time 37.5 hours per week
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
We make health happen
As our Supplier Relationship Manager you'll play a pivotal role in supporting our health services by maximising the in-contract relationship from Bupa’s strategic suppliers. Key activity includes, managing the supplier within Bupa’s Supplier Management Framework, ensuring compliance to Bupa regulatory obligations, reducing contract cost and extracting value and building and maintaining strong relationships with suppliers to obtain optimum performance from the supplier.
How you’ll help us make health happen:
The job holder will be accountable for the following activities for a number of selected key Bupa suppliers:
1. Onboarding suppliers post contract award, managing suppliers against the Supplier Management Framework and building and maintaining ongoing relationships with suppliers.
2. Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service.
3. Owning and managing supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage. Undertaking due diligence and assurance reviews with suppliers. Resolution of operational and service incidents ensuring that root cause analysis is undertaken and processes are amended/implemented where appropriate.
4. Driving the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generating additional value to both parties, ensuring Bupa is a customer of choice.
5. Leading internal reviews with key stakeholders to identify business needs and tangible service improvements and translating them into relationship development plans with suppliers.
6. Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility,
7. Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion. Ensure smooth implementation of service improvement projects and successful handover to operational business stakeholders.
8. Leading market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shaping the strategy of the category.
9. Providing regular Management Information reports and updates to the business stakeholders and when applicable to the Accountable Executive.
Key Skills / Qualifications needed for this role:
10. Experience in contract supplier management
11. Experience in managing supplier against the requirements set out in the FCA (SYSC 8/13) and PRA rulebook.
12. Experience in either an supplier assurance and audit
13. Knowledge of working with and managing outsourced Service Providers.
14. A good knowledge of supply chain processes and the tools and techniques that can be used to improve them.
15. Professional Procurement or Risk Management qualifications
16. Good understanding of risk management frameworks and compliance activities
17. Knowledge and experience of contract terms and conditions with an emphasis on drafting schedules
18. Strong commercial awareness with a demonstrable record of value based delivery
19. Ability to understand and communicate risk posture, possible impact on business functions, and paths for remediation
20. Analysis, problem solving and decision making skills
21. Ability to communicate complex topics in efficient and effective manner.
22. Ability to communicate effectively at all stages of organisation
23. Strong negotiation skills
24. Experience of building and maintaining effective relationships at all levels
25. Practical understanding of relevant regulatory environment
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.