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Job Description
Wilde Aparthotels is a thriving and rapidly expanding Aparthotel operator, making waves across European cities like London, Berlin, Edinburgh, and soon Amsterdam, Lisbon, and more.
At Wilde, we're a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage blends with local cultures to create unique experiences in each city. If you're passionate about hospitality and making guests smile, we'd love to hear from you.
We are seeking a Housekeeping Manager for our brand new 229-room Aparthotel on Park St, Cambridge, London to help us create an exceptional Wilde experience for our guests.
Benefits
* Generous holiday allowance
* Maternity Leave: 26 weeks fully paid (>1 year of service)
* Paternity Leave: 6 weeks fully paid (>1 year of service)
* Surrogacy Leave: 24 weeks fully paid (>1 year of service)
* Adoptive Leave: 24 weeks fully paid (>1 year of service)
* Annual Bonus based on contribution and impact
* Discounted overnight stays for you and your loved ones
* Refer and earn scheme
* Volunteer days: 2 paid days per year
* Employee Assistance Program (EAP)
Your Responsibilities
1. Implement and uphold SOPs for the Housekeeping department, ensuring quality standards.
2. Maintain property presentation and hygiene standards.
3. Manage customer interactions and department operations.
4. Inspect goods received, check quality and quantity, and handle delivery receipts.
5. Manage Housekeeping equipment and inventory.
6. Train, guide, and supervise the Housekeeping team.
7. Evaluate performance and provide feedback and training.
8. Foster collaboration with other departments.
9. Respond to ad hoc requests and project work.
10. Manage budgets and communicate discrepancies.
Required Skills and Experience
* Experience in hotel or hospitality, specifically in housekeeping.
* Attention to detail.
* Strong communication and leadership skills.
* Customer service orientation.
* Professional appearance and motivation.
* Ability to motivate and support team performance.
* No formal qualifications required; demonstrated commitment and leadership are essential.
Additional Information
Join Wilde on this exciting journey, supported and inspired to reach your full potential. Let's make the world brighter, one guest at a time.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Consumer Services
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