Job description
Customer Service Advisor - Permanent Role - Havant Based.
The business is based in Havant with purpose-built warehousing and offices. We have a team of dedicated people who believe Customer Service and satisfaction are key to our success.
We are now looking to recruit an additional person to be part of this and to bring new practical skills to enhance the team.
About the role
The Customer Services Assistant will be based in Havant.
Monday - Friday 8.30 am - 5.30 pm
As Customer Service Assistant you will: -
· Be the first point of call to all customers.
· Process customer orders - via Internet, Telephone, E-mail
· Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process.
· Assist customers with product selection always considering the opportunity to upsell.
· Resolving delivery and order issues, escalating where necessary to aid prompt resolutions.
· Maintain CRM to ensure it is as up to date as possible.
· Provide administration support to sales team.
The Customer Services Assistant will need: -
· Previous experience in a customer focused environment.
· IT - sound working knowledge of Word & Excel
· Excellent telephone experience
· Good time management
· Ability to work as part of team as well as independently.
· Provide suggestions & ideas to benefit the growth of the company.
· To be confident of your own ability, skills and knowledge, but able to learn and listen and develop.
This is an environment where the candidate will need to be strong, flexible and support all areas of the business.
£25,000 - £28,000 per annum
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year