About the team
The Broker liaison team supports the bank by taking inbound mortgage calls from mortgage intermediaries who require information regarding new or current lending, further advances, and support with our broker portal.
About Us
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.
Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
We are passionate about our products, customers, and our people. We are committed to Diversity, Equity, and Inclusion, encouraging differences and valuing diverse backgrounds and experiences. We support initiatives such as the Women in Finance Charter and Women in Leadership Programme.
This role is FTC for 12 months.
What you will be doing
In this role, you will be engaging with mortgage intermediaries, answering new business inquiries, resolving queries, and escalating complaints when necessary.
Your responsibilities include:
* Delivering high-quality customer service over the phone
* Handling calls, emails, and LiveChat from intermediaries, collaborating with internal teams as needed
* Participating in telephone campaigns when required
* Resolving technical queries and complaints within your expertise, escalating as necessary
* Identifying and reporting fraud or suspicious activities to line management
This is a great opportunity to work in a supportive, friendly team with in-depth on-the-job training to enhance your knowledge of mortgage criteria, products, and the home buying process.
In return for your commitment
We offer a base salary dependent on experience, between £20,000 - £22,000, along with a benefits package including:
* 28 days annual leave plus bank holidays
* Private Medical Insurance and Medical Cash Plan
* Additional benefits like cycle purchase scheme, season ticket loan, holiday purchase/sell schemes, employee perks, and save as you earn scheme
Could you be the one?
We seek talented individuals with:
* Customer service experience with a confident telephone manner
* Strong communication skills and a high level of customer service
* Attention to detail and ability to learn new processes
* Knowledge of the home buying process (desirable but not essential)
* Experience in Financial Services with awareness of FCA regulations (desirable but not essential)
We believe your career progression is as unique as your personality. We support our people to become the best they can be.
What to do next
If interested, please apply now! Internal applicants can apply via the internal careers page. For a confidential chat, contact details are on our careers page.
Our recruitment process is personalized; interviews are designed to be relevant and conversational to get the best out of you.
OSB Group values diversity and is committed to equal opportunities. We support initiatives to promote gender equality and diversity at all levels. Our leadership actively promotes these values, with regular updates on our progress.
We support flexible working arrangements to promote work-life balance. Please inquire if you are interested in flexibility options.
Applicants must have UK work rights and be willing to undergo pre-employment screening.
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