HEAD OF CREDIT OPERATIONS £120,000 LONDON THE COMPANY This is an exciting opportunity with a fast-paced financial services business. The role offers the chance to lead an operations function scoping across underwriting, payments and fraud/financial crime and have a real impact in your role to make a difference to company performance. THE ROLE Leading underwriting, payments and fraud/fincrime teams Keep the teams running well to achieve business KPIs whilst driving improvements Hire, manage, and mentor next level of managers Collaborate closely with Credit Risk and Compliance to create a reliable, ongoing feedback mechanism that bridges strategic policy and day-to-day operations. Optimise decision-making and application workflows by evaluating funnel metrics and partnering with technology teams to revamp key systems and processes. Booste team productivity through metrics-based performance tracking and incentive programs designed to drive continuous operational improvement. YOUR SKILLS AND EXPERIENCE : Essential to have experience managing a large team in a credit operations function Experience in underwriting and operations Ideally experience in payments or fraud/fincrime (flexible on this) Experience developing management abilities in others Ability to be agile and work in a fast-paced, driven environment SALARY AND BENEFITS Up to £120,000 base salary Company bonus scheme Pension contribution scheme Health insurance 25 days’ holiday HOW TO APPLY Please register your interest by sending your CV to Harnham through the ‘Apply’ link