Overview
3rd Line Support Engineer - Princes Risborough (Hybrid) GBP35,000 - GBP40,000
Responsibilities
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* Provide 2nd & 3rd line support, acting as the main technical escalation point
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* Resolve complex IT issues, ensuring minimal disruption to school operations
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* Mentor 1st and 2nd line colleagues
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* Lead IT projects from planning to implementation
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* Support internal networks and deliver staff training as needed
Qualifications
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* Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure
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* Excellent troubleshooting skills and confident decision-making under pressure
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* A customer-first mindset with great communication skills
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* A friendly, flexible, and team-oriented approach
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