Introducing TechPoint TechPoint Group, is one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey.
The Role The Head of Commercial is responsible for leading the commercial strategy and execution within a dynamic electronic manufacturing environment. This role oversees customer account management, Sales, Inventory & Operations Planning (SIOP), and order intake to ensure sustainable revenue growth, strong customer relationships, and alignment between demand and operational capacity.
You will play a critical role in balancing customer expectations with business profitability, ensuring accurate forecasting, and driving a high-performing commercial function.
Commercial Strategy & Leadership
Define and deliver the commercial strategy aligned with overall business objectives
Lead, coach, and develop a team of Account Managers and commercial support staff
Establish a high-performance, customer-focused culture across the commercial function
Own revenue growth, margin improvement, and customer retention strategies within the Account Management team
Account Management
Oversee key customer relationships, acting as executive sponsor for strategic accounts
Drive account growth through cross-selling, and long-term partnership development
Ensure effective contract management, pricing strategies, and commercial negotiations
Resolve escalations and maintain high levels of customer satisfaction
SIOP (Sales, Inventory & Operations Planning)
Own and lead the SIOP process, ensuring alignment between sales forecasts, demand planning, and production capacity
Collaborate closely with Operations, Supply Chain, and Finance to balance demand and supply
Ensure robust forecasting processes are in place, improving accuracy and visibility
Lead monthly SIOP reviews and executive reporting
Order Intake & Demand Management
Drive order intake performance in line with revenue targets
Ensure effective pipeline management and conversion of opportunities into orders
Monitor and report on order book health, backlog, and forecast accuracy
Implement processes to improve responsiveness and customer lead times
Financial & Commercial Performance
Own commercial P&L inputs including revenue forecasting, pricing, and margin management
Identify opportunities to improve profitability through cost control
Support budgeting and strategic planning processes
Cross-Functional Collaboration
Act as the key interface between customers and internal teams including Engineering, Operations, Quality, and Supply Chain
Ensure smooth transition from quotation to production
Drive alignment between commercial commitments and operational delivery
Process Improvement & Governance
Implement best-in-class commercial processes, systems, and reporting tools
Ensure compliance with contractual, legal, and regulatory requirements
Drive continuous improvement across SIOP, order management, and account management processes
Key Performance Indicators (KPIs)
Revenue growth and order intake vs. target
Gross margin performance
Forecast accuracy (SIOP)
Customer satisfaction and retention
On-time delivery aligned to customer demand
Order book health and backlog management
About you
Proven leadership experience in a senior commercial role within electronic manufacturing services (EMS) or a similar industry
Strong understanding of SIOP processes and demand planning in a manufacturing environment
Demonstrated success in managing key accounts and delivering revenue growth
Strong commercial acumen, including pricing, negotiation, and contract management
Experience managing order intake, sales pipelines, and forecasting
Excellent stakeholder management and cross-functional leadership skills
Strong analytical and decision-making capability
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