Were partnering with a global organisation to hire a 2nd Line Infrastructure Engineer to support and enhance their group-wide IT infrastructure. This role focuses on BAU support, technical escalations, and assisting with infrastructure and network projects. The Role Own and resolve 2nd line BAU tickets in line with SLAs Act as an escalation point for local IT teams Provide remote and on-site support to users Support infrastructure, network, and security projects Assist senior engineers with servers, networks, backups, and MDM Maintain accurate ticketing and documentation Key Skills & Experience 2 years in a 2nd line support / infrastructure role (ideally from an MSP) Strong Microsoft stack experience (Windows 10/11, Server, AD, Azure AD, O365) Networking fundamentals (VLANs, DHCP, DNS, Wi-Fi) VMware and Veeam experience Awareness of cyber security best practices Strong communication and problem-solving skills