Previous applicants need not apply again.
We are looking for a part-time, friendly, patient focused and efficient person to join our Reception Team.
The hours will equate to 22.5hrs a week based on a 2 week shift rota:-
Week 1: Wednesday, Thursday & Friday 10:30 to 18:30
Week 2: Wednesday, Thursday & Friday 08:00 to 16:00
The role will including receiving, assisting and directing patient enquiries inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.
Comfortable working area with air con for summer months
Main duties of the job
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with experience of Emis Web but training can be provided
It is essential that the candidate have a caring approach, and a good listener! Be a team player and motivated to providing a caring and efficient service to our patients as part of a wider team.
About us
We are a well organised friendly, adaptable GMS Practice. Weoperate from a purpose built surgery on the outskirts of Worcester. We havejust over 11,300 patients. We have a strong GP, ANP, PA and nurse team who aresupported by Management, Administration and Reception.
We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.
We encourage staff participation in regular meetings with protected learning times and continuing role development.
Job responsibilities
Job responsibilities:
Administration
* To have athorough knowledge of all practice procedures.
* To work inaccordance of written protocols
* Patient navigation/Signposting to various services and PCN Hub
Reception
* Consulting with members of practice clinical teams
* Navigation of patients to correct services and triage appointments
* Be able tocover for annual leave/sickness when required
Appointments
* Processappointment requests for today future appointments from patients bytelephone and in person.
* Deal with visitsrequests
Computer
* Registrationsof new patients computer data entry and medical records.
* Processpatients change of address computer data and medical records (haveknowledge of practice area).
Telephone
* Have workingknowledge of our new cloud telephony telephone system (training given).
Other Tasks
* Maintain a Clear desk policy and adhere to practice policies
* Ensure buildingsecurity have thorough knowledge of doors/windows/alarm.
* Any other tasksallocated by managers
Confidentiality:
* In the courseof seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
* In theperformance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictlyconfidential
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
Person Specification
Experience
* Customer service experience and the ability to work in a high pressure environment
* Experience of Emis Web,
* Experience of patient triage and navigation to services,
* Experience of working in a GP practice
Qualifications
* Good level of education
* Experience of working in a busy environment
* Ability to multi task and prioritise own workload
* Experience of working within a team
* Worked in General Practice
* Experience of using Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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