Croydon hybrid working available
As a Research and Insight Analyst, you'll be the detective behind the scenes, uncovering valuable insights to enhance customer experiences. Reporting to the Head of Research and Insight, you'll dive into data, create engaging reports, and empower teams with the knowledge they need to make impactful improvements.
This role is perfect for someone curious and passionate about making a difference, with the opportunity to be a key member of exciting projects and work in a dynamic, hybrid environment.
What youll be doing
1. Measure and analyse customer and user experiences, identifying opportunities for improvement.
2. Ensure teams have easy access to insights, understand their customers, and act on this information to improve.
3. Produce and present accurate, engaging insight and satisfaction reports. This includes Power BI (or equivalent), and written reports.
4. Create and maintain frameworks and systems to capture and use insight.
5. Empower colleagues to use analysis and insight data
6. Assess, track, and promote understanding of demand.
7. Develop a suite of customer ...