Job Overview
We are seeking an experienced and highly organised Senior Administrator to join our Community Therapy Team on a 6-month fixed term contract, covering maternity leave.
The Community Therapy Service is a tailored rehabilitation service that comprises Physiotherapists, Occupational Therapists, Therapy Assistants and Therapy Assistant Practitioners. We offer assessment, advice and rehabilitation to people who have a health-related illness, injury or long term condition to help recover their health, cope with chronic conditions and slow the progress of degenerative disease.
The administrator will work alongside therapy staff to ensure a smooth patient journey across the service and its associated services and support with the administrative functions related to the roles and responsibilities of the teams.
Main duties
* Provide comprehensive administrative support for the Community Therapy Team and associated services and have specialist knowledge of these clinical services.
* Ensure a high quality, friendly and efficient frontline service to patients and staff.
* Collect information over the telephone from patients referred to the service to support the triage process.
* Book, cancel, reschedule appointments and ensure appointments are utilised to maximum capacity.
* Monitor and chase patient equipment orders and inform staff of delivery times to enable follow-up visits to take place in a timely way.
* Answering queries, progress chasing, task related problem solving and resolving issues for clinical staff or patients and providing non-clinical advice or information to others.
Person specification
* Qualifications Essential criteria
o RSA3 or NVQ level 3 in Business Administration or equivalent work related experience
* Experience Essential criteria
o Experience of working with public and have an understanding of customer service and how to implement effectively
* Desirable criteria
o Experience of working in a health / social care setting
* Skills Essential criteria
o Competent IT skills - Microsoft Outlook including Outlook
* Desirable criteria
o Experience of working with Systm One
* Circumstances Essential criteria
o Ability to travel between Provide bases
* Skills Essential criteria
o Excellent interpersonal and communication skills, oral, verbal, written and electronic
How to apply and other information
* All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
* As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
* If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net
* If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.
Closing Date: Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
COVID-19 Vaccination: Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Disability: If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.
We are committed to equal opportunities, flexible working practices and the National Living Wage.
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