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UI Design Lead, Kingston upon Hull, East Yorkshire Client: Concentrix
Location: Kingston upon Hull, East Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 28.06.2025
Expiry Date: 12.08.2025
Job Description: Job Title: UI Design Lead
We're Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, and intelligence-fueled.
As a global technology and services leader, we power the world’s best brands with data, insights, industry expertise, and advanced technology solutions. We are solution-focused, tech-powered, and intelligence-fueled, shaping careers in over 70 countries and attracting top talent.
Our team worldwide is dedicated to ensuring exceptional relationships. We are recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”
We value diversity, curiosity, and a willingness to learn. Your talent to help others and exceed expectations will align with our mission.
Join us for greater opportunities and brighter futures.
This UI Designer role involves supporting voicebots and chatbots, acting as a technical consultant in speech recognition, conversational technology, and AI.
Responsibilities include:
Using prompt engineering, LLMs, NLU, directed dialogue, DTMF, and chat to design, develop, and maintain user interfaces and documentation for self-service channels.
Analyzing business needs and processes with internal customers; assisting with task and workflow analysis.
Building relationships with project managers, developers, product managers, and external clients to determine requirements.
Supporting usability testing and user performance activities.
Maintaining knowledge of contact center metrics and evolving technologies.
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