Overview
Library Team Leader (Evesham Cluster) – Worcestershire Libraries, Worcestershire County Council
Location: Evesham Library Cluster (Evesham, Pershore and Broadway libraries)
Salary: £17,391 to £18,865 per annum
Hours: 22.5 Hours per Week
Contract: Permanent
Department: Worcestershire Libraries
Role
This is an exciting opportunity for dynamic, enthusiastic and flexible individuals, with experience of providing excellent customer service and leading a team to join Worcestershire Libraries working in the Evesham Cluster. As a Team Leader in the Library Service, you will lead and supervise staff to deliver excellent customer service to our broad and diverse customer base. This will include setting clear expectations and goals to support high performance in the Library Customer Advisor team. You will work alongside the wider library team delivering a broad range of literacy, reading and learning services and helping to promote wider community participation. You will have an excellent understanding of information resources, be comfortable working closely with partner organisations and demonstrate a positive and proactive approach to customer service across a diverse customer base, including children and young people.
If you can enthuse and motivate a team by promoting a clear sense of purpose, inspiring a positive attitude to work, and a strong desire to succeed among team members, we would love to hear from you.
The post is based on a 2 week rota which includes some Saturday working and you would be expected to travel between sites.
Responsibilities
* Lead and supervise Library Service staff to deliver excellent customer service
* Set clear expectations and goals to support high performance in the Library Customer Advisor team
* Work with the wider library team to deliver literacy, reading and learning services
* Promote wider community participation and collaborate with partner organisations
* Act as a positive and proactive representative of Worcestershire Libraries across a diverse customer base
Requirements / Qualifications
* Experience in providing excellent customer service
* Experience in leading a team and managing staff in a public service setting
* Strong understanding of information resources and library services
* Ability to work across multiple sites within the Evesham cluster
* Positive, proactive approach and good interpersonal skills
Benefits
* Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff), rising to 31 days after 5 years; pro rata holidays matched to existing entitlement if transferring without a break
* Brilliant Pension Scheme: Local Government Pension Scheme (LGPS)
* Professional Learning & Development: Opportunities to progress within the organisation
* Flexible Working: Hybrid working where possible
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Details
Application Closing Date: Thursday 18 September 2025
Anticipated Group Interview Date: Wednesday 8 October 2025
Anticipated 1-to-1 Interview Date: Friday 10 October 2025
For more information, contact The Hive Library Services Manager, Dr. Stephanie Deakin-Jones: SJones1@worcestershire.gov.uk
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