About The Role
We are excited to recruit a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. This role requires thriving in a high‑pressured environment.
As a Service Advisor you will be a valued team member committed to delivering customer service that exceeds expectations. You will make each Stoneacre customer feel valued and provide the highest level of after‑sales customer care, contributing to making Stoneacre the Number One Motor Group.
Benefits
* Industry leading competitive salary
* A flexible approach to working patterns
* Bonus scheme
* A range of training and development programmes
* Industry leading career progression opportunities
* Contributory workplace pension scheme
* Uniform provided
* Long service reward
* Customer introduced reward
* Employee discounts
* Access to discounts on retailers, restaurants, holidays and much more
* Wellness programme
* Free parking
Typical Day – Service Advisor
* Manage all customer communications and interactions on behalf of the dealership.
* Identify service needs and requirements of the customer.
* Establish understanding and agreement with the customer of work required and agree time frames.
* Liaise with the workshop to determine vehicle completion times and relay any information.
* Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused.
* Regularly update the customer with progress on their vehicle.
* Process payments and issue invoices for customers.
* Support handling complaints in line with company policy.
* Ensure handover and administration of customer vehicles are completed to a high standard.
* Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
* Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
* Understand and ensure all objectives are fully achieved.
About You
* Exceptional customer service, striving to deliver above expectations.
* Excellent communication skills, by telephone, email and face to face.
* Minimum of 1 year service advisor experience.
* Experience with RTC & Kerridge /ADP Systems preferred, training can be provided for the right candidate.
* Strong attention to detail.
* Good time management and ability to prioritise workload.
* Willingness to attend manufacturer training courses to stay updated.
* Competent in ICT, maths and English as standard.
* Ability to work independently but also thrive as part of a team with a proactive can‑do attitude.
* We want you to love what you do – the rest will come naturally.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
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