Job Description
About the Role:
We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities:
· Technical Implementation: Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
· AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.
· Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
· CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
· Problem Solving: Troubleshoot and resolve technical issues.
· Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.
Requirements
Qualifications:
· Basic understanding of cloud computing and contact center concepts.
· Exposure to AWS services and architecture.
· Strong problem-solving and analytical skills.
· Attention to detail and ability to follow instructions.
· Good communication and teamwork skills.
Preferred Qualifications:
· Experience with scripting languages (Python, JavaScript).
· Experience with performance and load testing of Managed services
Requirements
IBP Supply Planning Product Interchangeability Inventory Optimization Customer Management: Specialized knowledge of customers' business domain and technology suite. Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions. Projects Documentation In-depth understanding documentation involved in Project like BBP & Solution Design, FS etc. Able to build into require project documentation and can do a Peer review for team members project/module documents. Domain And Industry Knowledge Specialized knowledge of customers' business processes and relevant technology platform or product. Apply industry standards/ practices and create complex business models in line with customer requirements independently. Analyze current-state and define to-be processes in collaboration with SME and present recommendations with tangible benefits. Drive process improvement initiatives, ROI analysis through innovation. Functional Design Specialized knowledge of solution design, scope analysis, and building blocks for business cases. Identifying key business drivers and translating them into solution components Creating diagrams from use cases and updating design specifications Understanding functional specifications and designing flexible solutions Collaborating with stakeholders to explain the solution approach Offering solution options based on research and coordinating process playbacks and reviews for business solutions. Requirement Gathering And Analysis Specialized knowledge of requirement management processes and requirement analysis processes, tools & methodologies. Extract requirements for complex scenarios and prototype independently. Identify modules impacted, features/functionalities impacted and arrive at high level estimates. Develop traceability matrix and identify transition requirements. Test Management Able to create iteration, system integration test plan and develop integration test cases as required and verify system build, test environment and iteration test plan. Create business scenario test cases and automation test scripts based on understanding of functionality requirements. Conduct regression tests as required and impact analysis when a defect fix is made.