We’re currently looking for an On‑site IT Triage Technician to join a busy and fast‑paced IT support environment in London.
This is a hands‑on, customer‑facing role suited to someone with strong first‑line support experience who enjoys troubleshooting, working under pressure and delivering excellent service to end users.
Key responsibilities
* Providing first‑line support for IT applications and hardware
* Logging, diagnosing and resolving incidents and service requests
* Installing, configuring and maintaining devices and software
* User administration and mobile device management via Microsoft Intune
* Supporting desk moves and office set‑ups
* Delivering support via phone, Teams, email and face‑to‑face
What we’re looking for
* Experience in 1st line / IT support
* Knowledge of Microsoft 365, Windows, Active Directory, Exchange & SCCM
* Strong communication and customer service skills
* Organised, proactive and detail‑focused approach
* Ability to manage multiple tasks in a high‑pressure environment
Location: London – 5 days onsite
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