Halfords, Cheadle, England, United Kingdom
Customer Services Advisor
Join to apply for the Customer Services Advisor role at Halfords. Your pay will be based on your skills and experience – speak with your recruiter for more details.
Base pay range
* Age 21+ £12.41 per hour
* Under 21 £10.20 per hour
Love all things motoring and cycling? Great with customers? Your knack for customers and enthusiasm for cars and bikes will lead you to success in this role. You’ll be delivering market‑leading standards of service, working on customers’ vehicles in our car park and on bikes in‑store.
This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop practical problem‑solving skills and efficient working.
Ideally, you already have Retail experience and can tailor your approach to a customer‑focused sales environment; training is provided.
Responsibilities
* Deliver great customer service, ideally in a retail sales environment.
* Proactively help customers and understand their needs.
* Problem solve issues during fitting services.
* Work on a rota basis, including weekends.
Qualifications
* Experience in customer service, ideally retail sales.
* Proactive customer engagement and problem‑solving skills.
* Availability for rota work with weekends.
Preferred
* Knowledge or experience in car parts fitting and cycle repair.
* Experience working toward and achieving sales targets.
Benefits
* 25% off most of our products in Halfords Retail stores and online.
* Up to 50% discount on garage bills at Halfords Autocentre.
* Breakdown Cover discount, bike cover standard for all annual policies.
* At least 25% colleague discount at Tredz.
* Life Assurance.
* Uniform provided.
* Wide range of discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
* Employee assistance programme offering 24‑hour confidential support.
* Trade Price Bike Scheme – buy one bike per year from a reduced range.
* Sharesave scheme – purchase shares at 20% discount.
* Cycle2Work scheme.
* Wagestream financial planning app – access up to 30% of pay as you earn it.
* Health Cash Plan – claim cash back toward healthcare costs and access well‑being services.
To Be Successful In This Role You Will Need
* Experience delivering great customer service, ideally in a retail sales environment.
* A proactive approach to helping customers and understanding their needs.
* Problem‑solving skills.
* Availability to work on a rota basis, including weekends.
Ideally, You’ll Also Have The Following
* Some knowledge and skills in car parts fitting and cycle repair.
* Some experience working toward and achieving sales targets.
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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