Salary: £45,000 - 45,000 per year Requirements: Proven experience in a 2nd/3rd line support role Strong knowledge of Windows and Mac operating systems Experience with networking technologies, including LAN, WAN, VPN, and firewalls Exposure to Cyber Essentials Plus Proficiency in Active Directory, Office 365, and Exchange Experience supporting 1st and 2nd line teams and acting as an escalation point Excellent problem-solving skills and attention to detail Strong communication skills and the ability to work well under pressure Relevant IT certifications, such as CompTIA Network or Microsoft Certified: Azure Administrator, are a plus Responsibilities: Provide 3rd line technical support and act as an escalation point for 1st and 2nd line teams Assist with the implementation and maintenance of IT systems Liaise with 1st and 2nd line support and other team members to ensure timely resolution of issues Help plan, deliver, and lead IT projects Technologies: Active Directory Azure Support LAN Network Office 365 VPN Windows Cloud DevOps More: We are a leading MSP based in Hull, East Yorkshire, dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to help businesses by ensuring their IT infrastructure and systems run smoothly and efficiently. As we continue to grow, we are looking for a dynamic Senior IT Engineer to join our team. This is a permanent role with a salary of up to £45,000, and we value excellence, innovation, and customer satisfaction. last updated 24 week of 2026