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Customer service coordinator

Kettering
Permanent
Red Recruitment Group Ltd
Customer service coordinator
Posted: 14 August
Offer description

Are you someone who thrives on delivering exceptional customer service and enjoys keeping things running smoothly behind the scenes? We’re currently looking for a Customer Support Coordinator to join a fast-paced team within a well-established and growing organisation. This role is central to maintaining high service standards and supporting the daily operations of a busy technical support team. You’ll be the link between customers and the service department, helping ensure all enquiries, issues, and service jobs are handled promptly and professionally. 🔧 Your Day-to-Day Will Include: * Acting as a key contact for incoming customer queries related to service or repairs * Allocating and organising incoming service jobs, workshop activity, and engineer schedules * Supporting coordination of resources to ensure smooth day-to-day operations * Keeping accurate logs and service records via internal systems and platforms * Collaborating with a small, motivated team to deliver strong service performance * Identifying areas for improvement and helping implement better support processes ✅ About You: * Background in customer support, service coordination, or a similar aftersales environment * Comfortable working with internal software systems and databases * Strong multitasking abilities, with excellent time m...

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