About the Role
Western Road Surgery has an opportunity for a receptionist to join our team on apart-time basis. The role will be a regular 18 hours and 45 mins, working:
1. Wednesday 8am –
2. Friday – 6pm
And an additional 4 hours as contracted overtime to cover holidays on Tuesdays when required (usually about half of the year).
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include:
3. dealing with the general public.
4. booking appointments.
5. filing/scanning documentation.
6. chaperoning.
7. ensuring queries that are received via task, email and face-to-face are managed in line with procedures.
8. general administration.
Please see attached for further information. About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
9. a good standard of education, including maths and English.
10. experience of providing customer service.
11. experience of working within a receptionist role, ideally within a primary care general practice position, but this is not essential.
12. experience of receiving and making telephone calls in a previous role.
13. strong IT skills and be able to use computer-based systems – experience of SystmOne would be advantageous but not essential as training will be provided.
14. strong organisational skills.
15. strong communication skills, both verbal and written, with the ability to communicate effectively with internal staff as well as external agencies and patients.
16. be able to work effectively within a team, as well as to work independently. This list is not exhaustive and is subject to change by request of the practice manager and partners.
About Us
Western Road Surgery has 12,363 patients, with an expanding list size. We have six GPs, three practice nurses and a full and supporting primary healthcare team. We are an extremely busy practice and the workload is demanding.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.