Projects Support Assistant – great chance to develop varied skills REF 979
Assisting in the delivery of technology enhancing projects, working alongside our IT and Operations Project Coordinators.
Providing hands-on, first-line IT support to the Business with the assistance of our IT Project Coordinator and Managed IT Support Provider where necessary.
Liaising with and escalating issues to third-party software vendors and support partners to provide successful and timely resolutions.
Supporting data management, control, and reporting.
Performing setup, deployment & IT equipment provision to Staff.
Occasional hardware maintenance of PCs and printers.
Day to day:
1. Assisting in the delivery of technology enhancing projects, working alongside our IT and Operations Project Coordinators.
2. Providing hands-on, first-line IT support to the Business with the assistance of our IT Project Coordinator and Managed IT Support Provider where necessary.
3. Liaising with and escalating issues to third-party software vendors and support partners to provide successful and timely resolutions.
4. Supporting data management, control, and reporting.
5. Performing setup, deployment & IT equipment provision to Staff.
6. Occasional hardware maintenance of PCs and printers.
Excellent communication skills, written and verbal.
Ability to work with all levels of staff.
Proactive self-starter focused on system improvement.
Strong planning and organizational skills.
Able to work as a team and independently.
Ability to work calmly under pressure to tight deadlines.
Required:
1. IT Systems/Support experience.
2. Good knowledge of Microsoft 365 premium office suite.
3. Advanced Excel user.
4. Knowledge of Active Directory Users & Groups.
5. Basic network comprehension of TCP/IP & DNS.
6. Ability to troubleshoot hardware issues (desktops, laptops, printers & mobiles).
Desirable:
1. Microsoft 365 Admin Centre experience.
2. SQL Management Studio.
3. Microsoft Dynamics Business Central & Mobile Nav.
4. Microsoft Teams & SharePoint admin.
5. Microsoft Power BI.
6. Microsoft Intune MDM.
7. Conditional Access and Authenticator MFA.
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