Overview
Kick ICT Group is a fast-growing provider of IT services in the UK. The culture emphasizes collaboration, innovation, respect, continuous learning, and work-life balance. Kick ICT holds multiple Microsoft Solutions Partner designations and is committed to delivering outstanding IT solutions, services, and support.
The role: Account Manager - Technical Services and Infrastructure
Role details
Job title: Account Manager
Base location: Bellshill (hybrid)
Salary: Circa £45K depending on skills and experience + Commission
Working pattern: Permanent | Full-time (35 hours per week)
Role purpose:
Managing and developing existing client relationships, delivering outstanding service, and driving growth through cross-sell and up-sell opportunities. You will be the primary point of contact for your portfolio, understand client priorities, identify value opportunities, and position Kick as a trusted long-term IT partner. Requires strong relationship management, commercial acumen, and proactive customer success.
This role requires a deep understanding of the Microsoft technology ecosystem, excellent communication skills, and the ability to build close relationships, influence stakeholders, and close deals.
Key responsibilities
* Manage and nurture a portfolio of existing clients within the Technical Services & Infrastructure division.
* Develop a deep understanding of each client’s business, technology landscape, and strategic goals to identify growth opportunities.
* Act as the trusted advisor and first point of contact for client queries, issues, and escalations, ensuring high levels of customer satisfaction.
* Collaborate with technical consultants, solution architects, and support teams to ensure seamless delivery of services and projects.
* Proactively identify and develop cross-sell and up-sell opportunities across Kick ICT’s portfolio, including cloud services, networking, cyber security, and managed support.
* Build account development plans and conduct regular review meetings with clients to measure performance and identify future requirements.
* Maintain accurate records of account activity, opportunities, and forecasting within CRM systems.
* Meet and exceed revenue retention and growth targets.
* Represent Kick at industry events, networking forums, and partner engagements.
What you’ll need
* Proven experience in account management or client relationship management within IT services, technical services, or infrastructure.
* Strong knowledge of managed IT services, cloud (Microsoft Azure/M365), networking, infrastructure, and cyber security solutions.
* Excellent communication and interpersonal skills with the ability to build trusted relationships at all levels.
* Commercial acumen and experience growing accounts through consultative, value-led conversations.
* Ability to collaborate effectively with internal teams to deliver client outcomes.
* Highly organized with strong attention to detail and ability to manage multiple client accounts simultaneously.
* Target-driven, proactive, and motivated to deliver customer success and revenue growth.
Benefits and rewards
* Holiday entitlement: 30 days per year, rising with long service (pro-rated for part-time staff).
* Additional day for your birthday (within your birthday month).
* Private healthcare with 24/7 Digital GP and gym discounts.
* Salary sacrifice pension scheme; life insurance up to 2x salary.
* Enhanced maternity, paternity, and adoption leave.
* Discounts on childcare costs through a partnership with Yellownest (up to 47%).
* Cycle to work scheme and BHN Benefits portal access for discounts and schemes.
* Social events, Excellence Award scheme (£500 reward), and wellbeing support.
* Volunteering days and other wellbeing resources through external partners.
Seniorities and employment type
* Seniority level: Not Applicable
* Employment type: Full-time
* Industry: IT Services and IT Consulting
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Note: This description reflects the role of Account Manager within the Technical Services & Infrastructure division and related responsibilities and benefits; it does not include unrelated postings or expired listings.
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