Join to apply for the GUEST EXPERIENCE SUPERVISOR - NIGHTS role at Delta Hotels by Marriott Birmingham
6 days ago Be among the first 25 applicants
Join to apply for the GUEST EXPERIENCE SUPERVISOR - NIGHTS role at Delta Hotels by Marriott Birmingham
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for all employees.
* Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
* Oversee daily operations of guest services, ensuring smooth and efficient service.
* Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
* Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
* Handle guest inquiries and complaints professionally, resolving issues promptly.
* Monitor and maintain cleanliness and organization in all guest service areas.
* Ensure compliance with safety and hygiene protocols to maintain a safe environment.
* Maintain accurate records of guest interactions, transactions, and staff performance.
* Assist with inventory management and ordering supplies as needed.
* Implement improvements based on guest feedback to enhance their experience.
* Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety And Company Policies
* Follow all company and safety and security policies and procedures.
* Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information.
* Communicate with others using clear and professional language.
* Develop and maintain positive working relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
* Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
Referrals increase your chances of interviewing at Delta Hotels by Marriott Birmingham by 2x
Get notified about new Customer Service Manager jobs in Birmingham, England, United Kingdom.
Customer Satisfaction and Service Manager
Droitwich Spa, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 2 days ago
Customer Service Manager - Up to £40k - Sport
Worcestershire, England, United Kingdom 16 hours ago
Birmingham, England, United Kingdom 5 days ago
Coventry, England, United Kingdom 4 days ago
Lichfield, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 4 days ago
Hinckley, England, United Kingdom 5 days ago
Birmingham, England, United Kingdom 5 days ago
Birmingham, England, United Kingdom 1 day ago
Royal Sutton Coldfield, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 2 weeks ago
Solihull, England, United Kingdom 1 hour ago
ADHD Assessment Service - Operations Manager
Birmingham, England, United Kingdom 1 hour ago
Atherstone, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 1 week ago
Duty Manager - Starbucks, Birmingham Airport
Birmingham, England, United Kingdom 5 days ago
Tamworth, England, United Kingdom 4 minutes ago
Selfridges Birmingham Kilian Paris & Frederic Malle Counter Manager
Clinical Diagnostics and Support Services Group Manager
Coventry, England, United Kingdom 5 days ago
Birmingham, England, United Kingdom 1 day ago
Cannock, England, United Kingdom 3 weeks ago
Coventry, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 2 weeks ago
Coventry, England, United Kingdom 4 days ago
Coventry, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr