We have an exciting opportunity for an experienced Service Advisor to join our busy Service Department at Platinum Toyota in Trowbridge. You will be working within a fast paced, friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As one of the South West’s largest, family owned dealer groups, we provide an excellent working environment and exciting career opportunities. As a family owned business, we are committed to our staff’s well‑being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.
Responsibilities
* Greet customers and provide them with a positive experience
* Listen to customer concerns and accurately document them
* Conduct vehicle inspections and provide detailed reports to customers
* Explain recommended repairs and services to customers in a clear and understandable manner
* Provide accurate estimates for repairs and services
* Schedule appointments and manage the service department's calendar
* Coordinate with technicians to ensure timely completion of repairs
* Follow up with customers to ensure satisfaction and address any additional concerns
Experience
* Previous experience as a service advisor or in a similar customer service role and driving licence is preferred
* Strong communication and interpersonal skills
* Knowledge of automotive systems and repairs is a plus
* Ability to multitask and prioritize tasks in a fast‑paced environment
* Excellent problem‑solving skills
* Proficient computer skills for data entry and record keeping
We offer competitive pay & benefits, along with opportunities for growth within our company. If you are a customer‑focused individual with a passion for the automotive industry, we would love to hear from you.
Benefits
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Free on‑site parking
* Health & wellbeing programme
* Life insurance
* Referral programme
* Sick pay
* Store discount
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