Our client does not accept PSW Visas and Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.
Our Banking client is looking for Concierge/Building Services Officer to join their team on a full-time permanent basis.
This role is crucial in ensuring the smooth and secure operation of a multi-tenanted building. You will be responsible for security, maintenance, and providing excellent customer service to tenants and staff.
Responsibilities include (but not limited to):
Security & Safety:
• Conduct daily security checks, including fire alarm systems, CCTV, and intruder alarms, and complete detailed security checklists.
• Manage access control, supervise contractors, and escort visitors.
• Ensure compliance with security and safety regulations, including fire safety and health and safety at work.
• Respond to and manage security incidents, reporting breaches to the Premises Supervisor.
• Participate in quarterly fire drills.
• Accompany staff for cash collection when required.
Building Maintenance:
• Perform daily inspections of the premises, identifying and reporting maintenance issues.
• Carry out minor repairs (e.g., changing light bulbs, fuses) and arrange for specialist contractors when necessary.
• Monitor and maintain heating, ventilation, and other building systems.
• Manage cleaning services, conduct spot checks, and report any issues.
• Manage refuse collection and arrange special collections as needed.
• Manage consumable supplies such as paper towels, soap, and toilet paper.
• Conduct meter readings for utilities and provide reports.
Tenant & Customer Service:
• Provide a professional and welcoming presence, assisting tenants and staff with enquiries and deliveries.
• Manage incoming post and deliveries for tenants.
• Address tenant complaints and maintenance requests promptly.
• Provide cover for the bank reception area during lunch breaks and for the Premises Supervisor during holidays.
• Ensure the staff kitchen is well stocked with supplies.
Administrative Duties:
• Maintain accurate records and logs.
• Manage stationery and other supplies.
• Oversee document shredding and archiving.
• Ensure compliance with standing instructions.
Experience and Skills:
• Proven experience in a concierge, building services, or security role.
• Strong understanding of security and safety procedures, including fire safety and health and safety regulations.
• Excellent communication and customer service skills.
• Ability to perform minor maintenance tasks.
• Strong organisational and administrative skills.
• First Aid certification (desirable).
For more information on this role please contact Barbara Houghton by sending your CV quoting ref 16901BH