Salary: £50,000 - 70,000 per year Requirements: Experience supporting or working with business applications such as ERP, WMS, or operational systems. Background in a functional subject matter, or be a key user in a warehousing, supply chain, or manufacturing environment. Understanding of ERP platforms such as SAP, Microsoft Business Central, Oracle, etc. Familiarity with warehouse, logistics, or manufacturing systems is advantageous. Clear communication skills. Ability to work effectively with both technical and non-technical stakeholders, building and developing strong relationships. Responsibilities: Act as a primary support contact for core business applications, taking ownership of issues through investigation, resolution, and prevention. Support our ERP platform (SAP Business ByDesign) including configuration assistance, data validation, reporting, permissions, and incident investigation. Support the SNAP Warehouse Management System (WMS), including integration, access management, data accuracy, and operational issue resolution. Maintain and support Markem labelling systems ensuring uptime, accuracy, and alignment with production workflows. Support the operational use of scanners, printers, and labelling devices as part of integrated WMS and production environments. Work with third-party vendors and colleagues to resolve system and integration issues effectively. Identify opportunities to improve system usage, data flows, reliability, and user experience. Assist with configuration changes, testing, documentation, and user guidance. Contribute to improving how issues are prevented, not just resolved. Participate in systems and applications improvement projects including upgrades, integrations, reporting enhancements, and new site or shop floor implementations. Gain hands-on exposure to live manufacturing systems and operational challenges. Provide hands-on business support to help colleagues understand and adopt new systems and ways of working. Build practical experience that supports progression into systems, applications, or platform-focused roles. Technologies: ERP Support Oracle SAP More: We are excited to be recruiting a Systems Support Engineer at our Telford Head Office as part of our expanding team. Our IT team consists of 7 members supporting over 400 colleagues. This role includes onsite/hybrid working, with a focus on supporting critical business systems that underpin our growing manufacturing and logistics operations. We offer a range of benefits including a company pension, life assurance, free company products, on-site parking, discounts on food, retail, holidays, cinema, and gyms, wellness programmes, and more. last updated 8 week of 2026