Are you passionate about empowering teams through seamless collaboration and document management? Do you thrive in solving technical challenges and supporting users in a dynamic environment? If so, we want you on our team!
Our team is based in London and we work on a hybrid basis.
About the Role
As a SharePoint Support Engineer, you’ll be the go-to expert for all things SharePoint Online. You’ll manage ServiceNow tickets, troubleshoot technical issues, and guide users across our SharePoint portals and document libraries. Your work will directly impact how our teams collaborate, share knowledge, and stay productive.
Note that to qualify for this role, you must be SC cleared or eligible for SC clearance.
What You’ll Do:
* Resolve SharePoint-related incidents including permissions, workflows, and bespoke solutions
* Support users with document libraries, metadata, versioning, and access issues
* Troubleshoot Power Automate flows and Microsoft Teams integrations
* Escalate complex issues to architects with detailed analysis
* Maintain SOPs and contribute to a growing knowledge base
* Deliver user training and promote SharePoint best practices
* Collaborate with developers to improve system design and usability
* Ensure compliance with governance and security standards
What You Bring:
* Strong knowledge of SharePoint Online architecture and permissions
* Experience with ServiceNow or similar ITSM tools
* Familiarity with Power Automate, PowerShell, and Microsoft Teams
* Excellent problem-solving and communication skills
* Ability to manage multiple priorities in a fast-paced support environment
* Awareness of Microsoft 365 governance and data security principles
Soft Skills That Shine:
* Customer-first mindset with a proactive attitude
* Clear and confident communicator
* Detail-oriented and analytical
* Collaborative team player