Shop Manager
Location: Ilkeston, DE7 8FD.
Hours: Full time, 40 hours per week.
What You’ll Be Doing:
* Oversee daily store activities to ensure efficiency and effectiveness.
* Analyse sales trends and develop strategies to improve performance.
* Provide ongoing training and coaching to improve customer service and engagement.
* Manage store budgets and monitor expenses.
* Plan and manage deliveries and collections.
* Operate the agreed stock rotation system and pricing structure.
* Ensure an efficient back‑room operation.
* Deliver budgeted sales targets and maximise profit.
* Create a store layout in line with brand guidelines.
What We’re Looking For:
* Proven experience in retail management or a similar customer‑facing role.
* Strong leadership and team management skills.
* Excellent interpersonal and communication skills.
* Flexibility to work weekends and occasional additional hours as required.
* Time‑management skills.
* Ability to multi‑task and thrive in a fast‑paced environment.
* Attention to detail and commitment to fixed deadlines.
Benefits
* Enhanced annual leave, with additional days added as service grows.
* Annual leave purchase options.
* Enhanced sick pay.
* Life assurance.
* Blue Light Card eligibility and access to generous discount schemes.
* A supportive, purpose‑driven team.
* Access to a comprehensive Employee Assistance Programme.
* Support and opportunities to get involved in internal Equality, Diversity and Inclusion networks.
Compliance Responsibilities
* Health & Safety and Environment.
* Safeguarding.
* Data Protection.
* Equality, Diversity and Inclusion.
* Quality.
You are expected and encouraged to raise and escalat[e] any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles. Recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
We are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. All staff, contractors, volunteers and supporters are required to complete safeguarding training and report any concerns. All employees are expected to uphold the safeguarding policy.
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