Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
Role Overview
As a Self Employed Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
* Commercial & Residential Utilities – Discussing and resolving utility accounts
* Communication & Reconnection – Reconnecting customers with our clients and their services
* Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
* Utility Meter Reads – Collecting accurate utility meter readings
* Flexible working – minimum 2 weekdays per week, 8 hours per day
* Monday to Friday or Saturdays (subject to client business hours)
* Guaranteed daily rate
* Full training and continuous support
* Opportunities to progress and explore different roles within the business
* UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
* Full UK driving licence
* Access to own vehicle with business insurance
* ULEZ‑compliant vehicle (required when working within London ULEZ zones)
* Healthy credit history
* CCJs considered in adverse circumstances where repayment arrangements are in place
* Strong organisational, negotiation, and case‑management skills
* Ability to communicate professionally and effectively with customers and clients
* Ability to work independently while following company policies, procedures, and objectives
* Ability to identify and manage disputes in line with company procedures
* Open to coaching and feedback to continuously improve performance
Benefits
* Competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover.
* Employee Assistance Programme – free access to professional, impartial advice and support.
* Unlimited access to the wellness hub.
* Training – top‑class learning solutions that support talent growth and progression.
* Green Travel – Cycle to Work and Green Car Salary Sacrifice Schemes.
* Pensions – contributory Company Pension Scheme available to all employees across the UK.
* Commitment to corporate social responsibility – focusing on People, Communities, and Planet.
About Us
* Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
* We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce.
* We are a Bronze Award holder of the Armed Forces Covenant and adhere strictly to Data Protection and FCA regulations.
* Full training develops valuable, transferable skills and helps unlock your full potential.
We are an equal opportunity employer, meaning we consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for creating better outcomes, and are committed to an inclusive environment for all employees.
Location: Doncaster, South Yorkshire, United Kingdom
Job type: Self Employed Resolution Field Agent – Permanent, Full‑time
#J-18808-Ljbffr