Job Title:
Motor Claims Triage Handler
Rate
: £13.74 per day
Location
: Norwich (Hybrid)
Inside IR35
Contract Length
- 3 Months
Purpose of the Role
This role is a backfill position within the Personal Motor Claims team.
It functions largely as a switchboard-style first point of contact, responsible for directing inbound claims to the correct teams, resolving misdirects, and handling light administration.
Key Responsibilities
Customer Contact
* Act as the first line of contact for customers reporting motor claims.
* Capture key details such as registration, claim information, and relevant background.
* Carry out initial fact‑finding and basic investigation before routing the claim.
* Provide a calm, helpful, customer-focused experience.
Claims Routing
* Identify whether the claim is for General Accident or another area.
* Route or re‑route claims to the correct team using internal systems.
* Work within a separate claims platform/process specific to this business area.
Administration
* General admin tasks associated with claim logging and directing enquiries.
Candidate Profile
Success so far has come from a mixed background:
* Hospitality
* College leavers
* Retail / customer‑facing roles
* Candidates with strong customer interaction skills and ability to work well in group environments
What Good Looks Like
* Strong communication skills
* Confident handling customer queries
* Ability to problem-solve and gather information
* Positive attitude and team‑focused approach
To apply, please submit your application directly through this platform or send your CV and time availability to