Montcalm Collection
At Montcalm Collection, we believe that timeless style
and genuine hospitality are more than just values, they’re a way of life. Our
people are the heart of our hotels: passionate individuals working together as
a team, united by an unwavering commitment to providing first-class personal
service. Our collection spans some of London’s most storied
buildings, from elegant Georgian townhouses and an 18th-century brewery to a
historic head office and a contemporary architectural landmark. Each hotel has
its own unique story, and within every one, our team create unforgettable
experiences for our guests. While our walls speak of history, it’s our people,
their ambition, and their creativity, that shapes our future.
Join us, and become part of a culture that celebrates
individuality, nurtures potential, and upholds the very highest standards of
the art of hospitality.
Overview
The Assistant
Reservations Manager works closely with the Reservations Manager and
Reservations Team across all Montcalm Collection properties in London. This
role ensures rate parity across distribution channels, manages FIT allocations
and rates, handles group enquiries and quotes, oversees inventory, and ensures
bookings are accurate and timely. The role requires a proactive, hands-on
approach, operational knowledge of all hotels, and excellent decision-making
skills. The individual must thrive in a collaborative environment, drive
business growth, and enhance the Collection’s brand visibility in the luxury
market.
Key Responsibilities
· Supervise the day-to-day running of the
reservations office and ensure all daily tasks are completed.
· Record daily room revenue results and prepare
7-day forecasts for circulation to relevant managers.
· Monitor competitor hotel performance and
pricing strategies.
· Handle overbookings, serious group requests,
and non-arrival charges in line with budget/yield guidelines.
· Maintain company profiles, room rates, and
bookings accurately in PMS systems (e.g., Opera, OnQ).
· Handle all group reservations (corporate,
leisure, tour operators), including proposals, contracts, confirmations, and
rooming lists.
· Ensure billing arrangements are accurate and
reconcile as necessary.
· Generate and review daily, weekly, and monthly
reports (pickup reports, forecasts).
· Track group performance metrics (conversion
rates, room nights, revenue).
· Train and supervise reservation agents handling
group inquiries.
· Ensure SOPs are followed and updated, and
assist in setting departmental goals and KPIs.
· Liaise with Sales, Revenue, and other
departments to optimize occupancy and revenue.
· Participate in the annual rooms sales budget
and strategic planning processes.
· Maintain awareness of events in London that
affect occupancy and adjust strategies accordingly.
· Perform any other reasonable tasks requested by
senior management.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
Skills & Experience
· Minimum 2 years’ experience in hotel
reservations, groups, or events coordination.
· Supervisory experience preferred.
· Knowledge of the London hotel market desirable.
· Familiarity with Autograph Collection/Marriott
standards an advantage.
· Strong attention to detail and organisational
skills.
· Proficiency in hotel PMS (Opera/Marriott
systems or similar) and MS Office.
· Financial acumen with experience in invoicing
and billing.
· Proactive, solution-oriented, and
customer-focused mindset.
· Ability to prioritise workload in a fast-paced
environment.
· Strong interpersonal skills with confidence
when dealing with clients.
Working Condition
· Based at Academy within the Montcalm
Collection.
· Full-time role with flexibility required to
meet business needs.
· Close collaboration with Reservations, Revenue,
Events, Finance, and Operational teams.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.