Company Overview
Our client is a growing pharmaceutical business with a strong presence in the healthcare space. With a collaborative and fast-paced culture, they are focused on improving patient access and delivering high-quality products across the market.
This is a brand-new role, created due to business growth, offering the opportunity to make a real impact and shape how the position develops.
The Role
This is a highly varied and central role within the business, providing operational, administrative, and coordination support across multiple functions, including Commercial, Marketing, and Leadership.
You'll be responsible for ensuring the smooth running of daily operations, managing data and trackers, handling enquiries, and supporting key business processes.
Key Responsibilities
Operations & Coordination
1. Manage and maintain business trackers and logs (primarily in Excel)
2. Coordinate workflows and ensure tasks are followed through to completion
3. Support supplier onboarding and internal processes
4. Arrange deliveries, couriers, and stock coordination (including third-party sites)
Administration & Business Support
5. Provide administrative support to the Commercial team
6. Organise meetings, including diary management for senior leadership (including the CEO)
7. Support travel bookings and logistics
8. Assist with marketing materials, product samples, and campaigns
9. Prepare presentations and documents for meetings
Data & Reporting
10. Maintain accurate data across systems (Excel, SharePoint, CRM tools)
11. Produce trackers, reports, and logs to ensure visibility of activity
12. Use AI tools (e.g. Copilot) to generate reports and improve efficiency
13. Manage mail merge campaigns and data lists
Customer & Stakeholder Communication
14. Manage shared mailboxes and respond to enquiries from customers and patients
15. Handle incoming leads and route appropriately
16. Liaise confidently with internal teams, suppliers, and senior stakeholders
Compliance & Process
17. Support documentation, SOPs, and work instructions
18. Assist with compliance tracking (training provided)
19. Support contracts, CDAs, and pricing documentation for hospitals
What We're Looking For
20. Highly organised with strong attention to detail
21. Confident working in a fast-paced, varied role
22. Strong communication skills and comfortable speaking with stakeholders at all levels
23. Proactive, able to take ownership and think independently
24. Good working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, SharePoint)
25. Comfortable working with data, trackers, and reporting
Desirable:
26. Experience in a regulated or compliance-driven environment
27. Exposure to CRM systems or data tools
28. French language skills
The Team & Environment
29. Reporting into the Business Enablement Manager
30. Working closely with Commercial, Marketing, and senior leadership
31. Collaborative, cross-functional environment with lots of exposure
Benefits
32. Private Healthcare
33. 23 days holiday + bank holidays
34. 5% pension contribution
35. Life insurance
36. On-site parking
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