Role: SC Cleared IT Support/Desktop Engineer
Location: Carterton (onsite)
Contract: ASAP - potential for long-term extension
The Role
You’ll be supporting a secure IT environment, responsible for maintaining day-to-day IT services across a central hub and surrounding sites.
Key Responsibilities
* Managing and updating support tickets in line with SLAs
* Handling hardware triage and break/fix for in-warranty devices
* Managing IT stock and asset tracking (scan in/out, life cycle)
* Supporting device deployments and locker replenishment
* Coordinating with vendors for parts and returns
* Ensuring processes are followed within a secure, regulated environment
What You’ll Need
* Active SC Clearance
* Experience in desktop support/IT support/EUC
* Hands‑on hardware troubleshooting experience
* Familiarity with ticketing tools (eg ServiceNow)
* Strong attention to detail and ability to follow process
Why Join
* Long-term contract within a secure government environment
* Great entry/continuation within defence IT (MOD exposure)
* Stable, structured role with clear expectations
* Opportunity to build experience in secure infrastructure environments
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