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If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Role Overview
The Learning and Development (L&D) Manager plays a vital role in developing talent at Space NK. The role will be responsible for designing, delivering, and evaluating training and development programs and cross functional projects across retail stores, head office and the Distribution Centre (DC). This role works closely with the Head of Learning, and Talent Development, supporting and inputting to the evolvement of the L&D Strategy. The role will lead and deliver key programmes, initiatives and projects which drive a high-performance culture, foster an environment of continuous learning and shapes an environment of inclusion and belonging.
The role will act as an ambassador of talent development equipping colleagues with skills to thrive in our fast and exciting business, and working with management teams to foster career progression which supports our company goals and hinges on our company values and behaviours (V&Bs)
Key Responsibilities
* Training Delivery and Facilitation
* Talent Development and Succession
* Diversity, Inclusion and Belonging
* Learning Systems and Tools
* Evaluation and Continuous Improvement
* Delivery and input of the Space NK L&D strategy, ensuring alignment to the brand’s vision and overall people strategy
* Maintains key relationships with all stakeholders to continuously develop high performance across Space NK
* Coaches and develops senior managers in retail, head office and DC to enhance their knowledge and skills to enable them to effectively lead their teams
* Plays an active role in the design and delivery of all talent development initiatives alongside the Head of Learning, Development and Talent
Training Delivery & Facilitation
* Delivers engaging, high-impact in-person and virtual training sessions
* Collaborates with subject matter experts (SMEs) to develop specialist content that aligns to the employee life cycle
* Partners with the Retail and Education Team to ensure induction and onboarding programs are consistent for all new starters to the business
Is a role model for the V&Bs and competencies and ensures they are embedded into all workshops, programs and supporting tools
Talent Development & Succession
* Provides the frameworks and advice to People Partners to develop high-potential employees through the delivery of tailored development plans
* Uses performance management insights to identify succession opportunities for managerial roles particularly around new store openings
* Collaborates with the Head of Learning and Talent Development to design, deliver and embed development programs for identified and future talent
* Works alongside colleagues within the People Team to provide bespoke learning solutions that will impact team performance and the Space NK customer experience
Diversity, Inclusion and Belonging
* Collaborates with the Workplace Experience Manager and Senior People Team to ensure the diversity, inclusion and belonging (DIBs) agenda underpins the Space NK V&Bs and drives activation(s) across the brand to celebrate and progress the agenda
* Works with internal and external parties to further embed and progress DIBs into the Space NK culture
* Create opportunities to further highlight the value “Know and Feel You Belong” value through development programs and training sessions
* Actively seeks opportunities to educate others in order to enhance the Space NK culture
Learning Systems & Tools
* Introduces digital tools and learning technologies to enhance delivery and accessibility for all employees
* Works with the performance management platform to drive engagement, manage reporting and utilise data to develop current and future talent strategies
* Takes an active role in the launch and embedding of new learning platforms, tools and initiatives for teams across Space NK
Evaluation & Continuous Improvement
* Measure effectiveness of training through feedback, pulse surveys and performance impact
* Partners with the People Team to deliver an engaging bi-annual culture survey and utilises these insights to influence others to continually enhance culture at Space NK
* Regularly update and refresh learning materials based on feedback and evolving business needs
* Is curious about L&D trends and is focused on to how these will support future talent and growth
Qualifications, Knowledge, And Experience
* Ideally 3+ years of working in Learning and Development, Training, or HR at manager level
* Demonstrated experience designing content and curriculum and delivering training moments in a fast-paced, customer-focused environment
* Strong facilitation and presentation skills and confidence in art working/design
* Proficiency with tech platforms, digital learning tools and a LMS (preferably)
* Experience of analysing data and insights to make informed business recommendations
* Strong influencing, communication and relationship management skills
* Is a team player who is motivated by collaboration and teamwork
* CIPD qualification or similar L&D/HR certification (desirable)
Please note that only successful candidates will be contacted.
All applicants must have the right to live and work in the UK.
If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
Space NK are an equal opportunities employer.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources
* Industries
Personal Care Product Manufacturing
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