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One Stop - Customer Service Assistant, Bristol
Client: One Stop
Location: Bristol, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: d1fdcf0fb092
Job Views: 28
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
One Stop • onestop • Apply by 15-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.
You will help ensure the store remains a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural service.
* Encouraging customer feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying safety training to ensure safe working practices.
* Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct payment.
* Following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally managing shifts in the absence of supervisors.
* Following all safety and legal training to ensure safety for all.
If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to suit individual needs, whether starting your career, caring responsibilities, nearing retirement, or other life circumstances. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our support centre in Brownhills, Walsall.
Note
Applicants must be above the school leaver age for their country. For details, please check local regulations.
Colleague Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including deals for colleagues and family
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care and health checks at Vision Express
* Discounts at Tesco Pharmacy, including flu jabs
* Access to exclusive savings through Colleague Deals and Discounts
* Save as you earn scheme
* WeCare support services, including a 24/7 online GP and mental health support
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options including part-time, job shares, and shift patterns
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