Since launching the world’s first portable wood-pellet pizza oven in 2012, Ooni has grown into an award-winning, multinational company with a product range loved by pizza makers all over the globe. Our mission has always been to design innovative products that spark joy in our customers, and whilst we’re incredibly proud of what we’ve accomplished so far - we’re only just getting started.
We’re now entering an exciting new chapter in Ooni’s journey. As part of our growth strategy, we’re strengthening our core technical capabilities within our product team and that's where you come in. We’re looking for a customer-focused Technical Writer to join our product development team in Broxburn, West Lothian. If you find yourself interacting with products, thinking “I have no idea how I am supposed to use this, they should be explaining it better” then keep reading. This role is all about ensuring all of our product guidance is clear, concise and easy to understand so our customers can get the most out of their products from day 1 of usage.
This is a junior role within our Product Development team perfect for someone wanting to kick start their career in Technical Writing.
What you’ll do
* Live and breath Ooni products so you can translate complex product features into easy to understand guidance for our customers
* Embody our value of rigour, ensuring documentation is delivered to a world class level of detail but with maximum accessibility
* Create the content for physical and online technical documentation, including packaging, user manuals, essential guides and FAQs
* Implement processes and ways of working that expedite and control the consistency and quality of Ooni documentation
* Work with stakeholders across the business including product development, compliance, legal and marketing teams to ensure consistency and understanding
* Ensure all documentation meets relevant legal requirements in each of our markets
* Ensure consistency in tone, voice, and messaging across all mediums
* Verify any product claims are robust and sufficiently proven before committing to print
* Carry out comprehension studies to validate the materials
* Minimise the environmental impact through the optimised use of diagrams and symbols and the minimal requirement for translations.
* Create technical images using existing 3D models
What you’ll need to succeed
* Experience in technical writing such as developing user manuals, online FAQ’s or other technical documentation
* Experience managing legislative requirements, such as those found in standards or directives
* Experience of digital copy and other asset management & control tools.
* Experience interpreting risk assessments and other risk management tools
* Experience in user experience copy, drafting clear concise instructions and performing user testing to verify processes
* Excellent verbal and written communication with a comprehensive grasp of English
* Ability to plan project deliveries and work to deadlines
* Ideally a degree or qualification in Engineering
Why Ooni?
When you join one of our global teams, you’re joining a dedicated group of do-ers who value Kindness, Passion, Innovation, Ambition and Rigor above all else. We live, work and play by these values and are proud of what we’ve built here. As a member of our team, you will also receive the following:
* £1000 to spend on Ooni products each year, plus 50% discount on any other Ooni products.
* £500 every year to spend on your passion – whatever that may be.
* 35 days of paid time off per year, plus an additional 5 week sabbatical when you’ve been here for 5 years.
* Access to an employee assistance programme which includes on demand coaching.
* We believe in giving back to our communities, which is why we offer every team member five paid volunteer days each year to support causes they care about.
* Pizza is at the heart of everything we do, you’ll have access to our ovens in every office — and we’ll teach you to make pizza like a pro as part of your onboarding experience.
Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive, and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at jobs@ooni.com.