Overview
We are looking to recruit a compassionate, diverse individual to join our team in the role of Receptionist / Care navigator. The role is a fast paced, ever changing position which requires the skill to work both on your own initiative and as a team. The position is advertised as a 20+ hour part time contract, but the successful candidate would be expected to be flexible to cover annual leave and sickness as and when required. We are a small, integral part of the community providing not only health care but a warm welcoming environment to all our 5000+ patients. You will be joining 4 receptionists and 4 admin staff to support our clinicians consisting of 1 GP principal, 3 salaried GP's, 1 ANP, 2 PN's and 2 HCA's. We also have an in house pharmacist and a mental health OT. Working alongside us are a mental health and wellbeing coach and social prescriber. We are a training practice and have an annual cohort of registrars. Once onboard, we recognise and enhance your skills encouraging your career options wherever possible.
Responsibilities
* Receiving, assisting and directing patients in accessing the appropriate service or health care professional.
* Operation and compliance of the telephone system.
* Operation and compliance of clinical systems to enable appointment booking and completion of medical records.
* Scanning and filing to enable correct and up to date medical records.
* Provide reception duties to out of hours clinics.
* To follow practice protocol and procedures.
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