Overview
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Assistant Customer Representative Manager
Compensation: £28,000 - £34,000 / year
Description
Valpak is the UK’s leading provider of environmental compliance. To date, our teams work with more than 400 customers in nearly every corner of the globe. Valpak contributes to Reconomy’s complete global compliance offering – Comply Loop. We solve increasingly complex environmental regulatory challenges using data, expert local knowledge, and leadership to drive business accountability across the globe. Our core values drive everything we do: we promote a supportive environment for our colleagues, deliver exceptional service to our customers, contribute to the community, and work toward a more sustainable environment. If you share these values and are passionate about making a positive impact, we’d love to have you on our team.
About The Role
The Account Executive role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills, while others require a data-focused, problem-solving, and logical approach. As the Account Executive, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, identifying opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
The Account Executive should be highly motivated and pro-active, able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role suits those with experience in customer service and a keen interest in numeric reasoning, client interaction, and knowledge gathering.
What will I be doing?
The Account Executive role is dual-focused with opportunities to specialise in UK or international compliance.
* Manage a portfolio of accounts as the dedicated point of contact and build strong working relationships with customers to provide excellent service
* Use excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance with legislation and commitments
* Build knowledge of various compliance regulations through research and relationship building
* Deepen understanding of customer requirements and the industries they operate in
* Utilise data analysis and Excel skills; articulate complex data problems back to customers in an understandable way
* Manipulate and analyse large volumes of data
* Be proactive with a solution-oriented approach to identify service development areas and support continuous improvement
* Use resource planning to ensure deliverable deadlines are planned and met with high accuracy
* Demonstrate resilience to high volumes of communication and deadlines
What We Need From You
* 2+ years’ experience in an Account Management or similar role
* Excellent written and verbal communication skills
* A customer-focused approach
* Ability to quickly take on large quantities of technical information
* Advanced IT skills, particularly Microsoft Excel
* Solution-oriented problem-solving ability
* Collaborative working style
* Excellent planning, scheduling and organization skills
* Full UK driving licence
* Educated to degree level or equivalent
What We Offer
* Hybrid work status (Dual Location)
* Participation in our annual Incentive Plan (VIP) – up to 10% bonus
* 25 days annual leave plus bank holidays, volunteering day, and your birthday off
* Option to buy and sell up to 9 days annual leave
* Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
* Life Assurance, Critical Illness and Disability Income protection schemes
* Pension scheme with employer contribution up to 8%
* Access to reward & discount platform
* Wellbeing initiatives
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