Overview
We are looking for a dedicated and customer-focused Sales Assistant to join our team. As a Sales Assistant, you will be responsible for assisting customers, maintaining store appearance, and ensuring a high level of customer service.
Key Responsibilities
* Provide excellent customer service.
* Assist customers in selecting and purchasing products.
* Keep the store tidy and organized.
* Handle cash transactions and maintain accurate records.
* Ensure stock levels are maintained.
Experience
* Previous experience in retail or sales is preferred
* Strong communication skills, both verbal and written, with the ability to converse fluently in English
* Basic mathematical skills for handling transactions and inventory management
* Excellent organisational skills to maintain a tidy work environment
* Time management abilities to prioritize tasks effectively in a fast-paced setting
* Experience with merchandising techniques is beneficial
Skills:
Customer Service Excellence:
* Ability to greet and assist customers warmly.
* Handling customer complaints and resolving issues in a calm and professional manner.
* Upselling and recommending products to customers based on their needs.
Point of Sale (POS) System Experience:
* Familiarity with operating cash registers and processing transactions efficiently.
* Handling cash, credit card transactions, and possibly refunds.
Stock Management:
* Replenishing stock and maintaining proper stock levels.
* Ensuring products are correctly shelved and properly labeled.
* Stock rotation (FIFO - First In, First Out) to ensure product freshness.
Product Knowledge:
* Knowledge of the products being sold, including any promotions or discounts.
* Ability to suggest alternatives to customers if a product is out of stock.
Teamwork and Communication:
* Working efficiently as part of a team to ensure the store runs smoothly.
* Good communication skills for interacting with customers, suppliers, and other team members.
Time Management:
* Ability to handle multiple tasks at once (e.g., serving customers, restocking shelves, cleaning).
* Ability to prioritize tasks and remain organized during busy periods.
Attention to Detail:
* Keeping the store clean and tidy at all times.
* Ensuring product labels, prices, and store signage are accurate.
Basic Math and Handling Money:
* Being comfortable handling cash and making change.
* Ability to track sales and work with cash drawers.
Health and Safety Knowledge:
* Understanding of food safety and hygiene regulations, particularly for convenience stores that may sell food or beverages.
* Awareness of health and safety guidelines for the store environment.
Relevant Retail Experience:
* Prior experience in a retail environment, especially in a convenience store or similar setting.
* Experience in handling cash and operating POS systems.
Join us as a Sales Assistant and be part of a team that values customer satisfaction and teamwork
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 16 – 24 per week
Work Location: In person