Your mission
At Allsaved, you’ll play a vital role in ensuring our operations run smoothly and efficiently. As Sales & Operations Administrator, you’ll help maintain and strengthen our reputation by supporting the effective planning, scheduling, monitoring and completion of commercial fire safety works.
Job Description
The responsibilities of this role may evolve to meet the needs of Allsaved Ltd and its clients, with key accountabilities including:
* Client & Colleague Support
o Act as the first point of contact for clients and colleagues, managing enquiries relating to jobs, quotes, and invoices.
o Provide day-to-day support to engineers and risk assessors as required to enable prompt and effective execution of their work.
o Assist colleagues and managers to promote efficient operations and client satisfaction.
o Build and maintain effective relationships with clients, colleagues, and external partners through communication, collaboration, and training.
* Operational Duties
o Scheduling of pre-planned maintenance and remedial jobs according to engineers' skills and locations.
o Advising customers of booking dates and confirming visits.
o Ensuring visits are as profitable as possible by proactively identifying
o Liaising with contractors and suppliers, providing work and purchase orders.
o Ordering and processing of stock.
o Taking in and receipting deliveries (including manual handling).
o Creating quotations.
o Data cleansing
o Checking and issuing of jobcards to customers
o Generate invoices for completed work
o Evaluate existing operational processes and workflows. Identify areas for improvement, propose solutions, and implement changes to enhance efficiency and effectiveness.
* Standards & Compliance
o Represent Allsaved’s brand through high personal and professional standards.
o Complete work within scheduled timeframes and required quality standards.
o Stay informed of relevant legislation, organisational policies, and codes of conduct.
o Ensure adherence to Quality, Environmental Health and Safety standards, including PPE, accident reporting, and internal safety protocols.
o Promote equality and diversity, showing respect to all clients and colleagues.
* Other Responsibilities
o Perform additional duties as required to support the business’s success.
Financial Management
* Operate within budget parameters to maintain financial accountability.
People Management
* Adhere to Allsaved’s Performance Management framework, maintaining personal development records and actively pursuing continuous growth.
Risk & Quality Management
* Proactively manage internal risks and quality, addressing any non-compliance.
Other Significant Role Requirements
* Willingness to travel within the UK to support Allsaved Ltd’s nationwide operations.
Salary/ Benefits
* Competitive salary (details discussed at interview)
* Employee performance bonus scheme
* 22 days annual leave plus bank holidays, increasing by 1 day per year of service up to 25 days
* Westfield Health cash plan
* Pension scheme
* Continuous professional development opportunities
* Supportive, values-driven, ‘family feel’ company culture
* Opportunity to work with a variety of clients
Your profile
Person Specification
Knowledge & Expertise
* In-depth knowledge of organisational systems, procedures, and policies in a relevant area (essential).
* Proficiency in IT and management systems, including handheld devices, for accurate data entry (essential).
* Awareness of the Fire Safety Industry’s standards and responsibilities (desirable).
Qualifications
* GCSE or equivalent in Maths and English (desirable).
* Full UK driving licence (desirable).
Experience
* Background in a related field, with experience working with external partners in a client-focused environment.
Skills
* Ability to organise and prioritise tasks efficiently.
* Strong organisational and planning skills.
* Work effectively both alone and as part of a team, assisting colleagues and management.
* Strong communication and interpersonal skills for effective interaction with clients and team members.
* Proficient in Microsoft Office, Google Drive and other relevant software for data and word processing.
* High-level literacy and numeracy, with clear presentation of information in verbal, written, or electronic formats.
About us
Welcome to Allsaved Ltd
We have extensive specialist knowledge and experience, which includes protecting electricity substations, power stations, wind farms, solar farms, utility infrastructure and energy network equipment. We work across many industries and buildings from schools and offices to factories and domestic properties. We’ve evolved our services to encompass three symbiotic strands – fire protection, electrical safety services and fire risk assessment technology. We supply, install and service a broad range of equipment, including fire alarms, emergency lighting, fire extinguishers and fire suppression systems.