20 hours per week (Monday to Friday, 10am to 2:30pm with a 30 minute unpaid lunch break)
Contract
Permanent
9 May 2025
Guts UK is the national charity for the digestive system. For several years, we have provided information, support and guidance to our community over the phone and by email. This year, we’re formalising that service into a professional Helpline and are looking for someone to join our small, talented support team.
During the initial 6-month trial period, the Helpline phone lines will be open Monday to Friday, 10am to 2pm, but this may expand or change later in the year. Queries could be received via phone, email or web-query form, and we hope to develop a webchat option in the future.
What you can expect from this role
As a member of the Helpline team, you will offer on demand information, support, guidance and signposting primarily to enquirers living with, or caring for those with, digestive conditions and symptoms. The support offered will include receiving calls, emails and web form queries from people who are looking for more information about their digestive condition, need to know where they can turn to for support, or are waiting on a diagnosis and need help navigating how to get there.
You will provide appropriate information, guidance and signposting to our own information and other external support organisations. As a charity, Guts UK covers all digestive symptoms and conditions, across the whole of the UK, and so no two days will be the same and queries will be diverse and interesting. The small Helpline team have regular team meetings to discuss best practise, challenging situations and regular queries or contacts, and work closely together to ensure we can provide the best support possible.
* Do you want to make a difference every day?
* Do you have resilience and adaptability?
* Can you work effectively with a focus on customer service and care?
* Do you want to empower people to understand and improve their own health management?
* Do you thrive in a small, close-knit team and accept and offer support and feedback?
If this sounds like you, we would love to hear from you!
Download the full Job Pack here to find out more about the role.
If there is anything else you want to know about the role or our charity that hasn’t been covered, please email Freddy Gaffney, Information & Support Assistant, at fgaffney@gutscharity.org.uk.
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