Position Title: Membership Manager
Department: Institutional Advancement
Supervisor: Director of Institutional Advancement
Position Purpose
The Membership Manager reports to the Director of Institutional Advancement and is responsible for the cultivation, acquisition, renewal, retention and stewardship of the Museum’s General, Support Group, and Circle Members. The Membership Manager is responsible for tracking goals, developing creative member cultivation, and solicitation and stewardship strategies.
Responsibilities
* Focus on retention of membership and membership growth strategies
* Promote membership benefits of ticketed exhibitions
* Increase awareness of membership program through passive channels
* Track success of campaigns and gather data about our members and what they want from membership
* Explore potential collaborations with local businesses
* Train museum staff to promote and sell memberships to visitors
* Manage Support Group events including all administrative and communication duties
* Manage the Advancement email
* Analyze membership historical data and demographics to identify potential target audiences for membership expansion
* Collaborate with the marketing team to promote Support Group events and the Curatorial team to highlight new exhibitions and exclusive previews for members
* Collaborate with other departments to create additional member-exclusive programming and benefits
* Plan, schedule, and execute membership appreciation events and other special benefits to recognize and thank loyal members
* Develop strategies to engage members during the holiday season, such as a membership gift campaign, exclusive shopping events, and discounts at the Museum Store
* Develop strategies to increase member referrals and word of mouth promotions
* Other duties as assigned
Requirements
* Three to five years of relevant career experience
* Customer service mindset and problem solving orientation
* Excellent written and verbal communication skills
* Ability to work well in a team environment
About the Museum
Founded in 1951, the Birmingham Museum of Art is deeply invested in education and engagement and serves as a resource for communities locally, nationally, and internationally. It houses one of the finest collections in the Southeast of the United States. More than 27,000 objects displayed and housed within the Museum represent a rich panorama of cultures, including those from Asia, Europe, the Americas, and Africa, including work by both Pre-Columbian and Native North American artists. Highlights include the Museum’s collection of the arts of Asia, Vietnamese ceramics, the Kress collection of Renaissance and Baroque paintings, sculpture, and decorative arts from the late 13th century to the 1750s, and the Museum’s world-renowned collection of Wedgwood, the largest outside of England.
Salary commensurate with qualifications and experience and includes an excellent benefits package.
To apply
Please apply via email with a letter of interest, curriculum vitae, and names, email addresses, and phone numbers of three references.
Equal Opportunity Employer
It is the policy of the Birmingham Museum of Art (BMA) to provide equal employment opportunity to all applicants for employment with the BMA and to BMA staff without regard to sex, race, color, religious belief, national origin, disability, age, or veteran status. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotions, termination, leaves of absence, compensation, and training.
Commitment to Diversity
The Birmingham Museum of Art is committed to providing an environment that is free from discrimination. The BMA is a diverse community in terms of race and ethnicity, culture, religion, personal values and traditions. BMA values this diversity recognizing that our differences contribute to our strength as an agency serving a diverse population. It is to this end that the BMA is committed to non-discrimination and advocates for an environment of tolerance with regard to cultural and personal differences. It is our belief that every employee has the right to be treated with dignity, respect, and self-worth and that it is in our best interest as an agency serving the public good to act in a manner free of bias, exclusion, and discrimination whether on the basis of faith, race, gender, culture, sexual orientation, gender identity, marital status, political affiliation, or any other personal differences.
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