Overview
The Belfry Hotel & Resort is an award-winning hotel with 300+ bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and host to events such as the Betfred British Masters. We are expanding with a major renovation project due for completion in Autumn 2025, including a new event space (The Masters Suite), 149 extra bedrooms, a state-of-the-art leisure club, and more. We were named in the 2024 Caterer’s Top 30 Best Places to Work and Springboard’s 2024 Best Employer. We are looking for team members to join during this exciting period.
GOLF The Belfry’s Golf team offers experiences across three courses: The Brabazon, The PGA, and The Derby. The Golf Shop is the UK’s largest and provides top-quality apparel and equipment. The Golf Operations team ensures smooth tee-offs, and The Golf Academy offers skill refinement with Top Tracer technology, custom-fit equipment, and lessons from PGA professionals. The Belfry welcomes golf enthusiasts of all levels.
The on-target earning potential for this role is £12.80 per hour (base £12.21 per hour plus an estimated £0.59 in hourly gratuities).
About the Role
Set within the busy Golf Shop, you will deal with all customer enquiries in a friendly and professional manner, drive revenue, and take opportunities to recommend relevant products while providing excellent guest service.
Key Responsibilities
* Assist with the daily operation of the shop floor
* Ensure excellent service, greet and assist customers
* Maximise revenue by advising customers and sharing product knowledge
* Maintain high merchandising standards throughout the shop
* Maintain product knowledge
* Assist with returns and other general enquiries
About You
* Experience in golf retail either as part of a Golf Club or standalone sports business
* Exceptional customer service and communication skills
* Passionate about working in a high-quality retail environment that celebrates individual and team success
Belfry Benefits
* Learning & Development: on-the-job coaching, in-house training, access to The Belfry Campus, and internal progression opportunities
* Wellness: discounted gym memberships, mental health support, healthcare schemes (life assurance, 24-hour GP, health cash-plans), Wagestream for earnings, and Cycle2Work
* Showing Our Appreciation: Belfry Awards, long service recognition, extra holidays, resort discounts, Perkbox discounts, free parking, subsidised taxi, and complimentary meals during shifts
* Making a Difference: sustainability initiatives and community involvement, ESG integration, charitable activity tracking
* Our Values: Make a Difference, Own Our Actions, Better Together, Deliver Every Day
Seniority level
* Entry level
Employment type
* Full-time
Job function
* General Business, Management, and Business Development
* Industries: Hospitality
Note: This description may contain phrases such as the number of applicants or location that reflect the job posting’s timing and relevance. The Belfry Hotel & Resort is committed to equal opportunity employment and a supportive workplace.
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